By Jeanne McDonald Jeanne@Recycled-Cycles.com
For the 7th year running, the National Bicycle Dealers Association (NBDA) has certified Recycled Cycles as being among the top locally owned bicycle retailers in the United States.
Dave Hudson, owner, and founder of Recycled Cycles, comments, “We are very proud to be recognized seven years in a row but even more pleased to be the largest locally owned bicycle shop serving the cyclists in our local community for more than 41 years.“
The NBDA’s America’s Best Bike Shops program is designed to identify and reward bicycle stores in North America against the highest performance standards in the industry. Key to certification is a lengthy application survey that quantifies critical elements found in successful retail operations of all kinds.
Mystery shoppers then evaluate dealers through phone & email contacts, website appeal & accuracy, and an in-store visit with a detailed breakdown of their experience, from a customer’s perspective, provided to all shops participating. The process of going through the application and the outside perspective of the mystery shopper has created a program in which every shop has the opportunity to recognize their strengths and weaknesses and become the very best retailer they can be.
America’s Best Bike Shops certification requires not only great shopping experiences and expert staff but also support for cycling local and national cycling advocacy. The online application asks shop owners to explain what sets them apart from the competition, how they develop customer loyalty, and what they are doing to make their corner of the globe more bicycle-friendly.